Core services

data center ixcellerate

Colocation

— Rack space rent
— Standard cabinets (42-50U) deployment in the shared environment
— Racks cages’ deployment
— Power availability up to 20 kW
— Cabinets and PDU for purchase and rent

office1

Office & warehouse rent

— Fully equiped workplaces for technical support team (furniture, Wi-Fi)
— Dedicated area in the IXcellerate warehouse
— Guarded parking lot
— Disaster Recovery office

data center cage

Security

— Secured equipment storage
— Up to 5 physical security levels
— Cage
— Individual server room
— Biometric control & video surveillance

connect cable

Connectivity

— Cross-connection (copper/fiber)
— 2 Meet-Me-Room availability
— Partnership with 38 telecom operators
— High-speed Internet access

duty shift

Technical support 24/7/365

— Infrastructure migration
— Response time for each customer request is not more than 30 min (actual since 2013 – 6 min)
— Remote Hands 24/7
— Customized tariffs for power consumption
— Access to statistics and reports

guarantees ixcellerate

Benefits

— SLA 99,999%. The actual level of reliability is guaranteed with strict penalties, which are set out in the annex to the SLA.
— Certified by IBM Level 3, PCI DSS, ISO 27000 (27001), ISO 9000 (9001), ISO 14001:2004
— Actual service availability — 100%
— Carrier and cloud neutrality