Privacy and cookies policy

Compliance with Data Protection Laws

All personal information you submit to us will be held and used in accordance with our responsibilities under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be amended from time to time). As a consequence, we will not disclose to any third party any such information other than in the following circumstances:-

(a) as required as a matter of law;
(b) in the reasonable enforcement of our rights;
(c) to identify or resolve technical problems arising from the use of the Site;
(d) to deal with complaints from any party regarding the operation of the Site;
(e) as otherwise set out in this privacy policy;
(f) where we have your permission; or
(g) where the business is sold to a third party.


We will ordinarily use personal data which you supply only for the purpose of sending to you information which you have requested or otherwise for the purpose of responding to you.

We may on occasions wish to use personal information supplied by you to inform you of services and products which we think may be of interest to you. In addition, we may also provide your personal information to our subsidiaries, affiliates and group companies. If you do not wish to receive any information from us by phone or by post about our new products and services you may inform us of this by indicating when you submit your personal information to us that you do not wish to receive such material. At any stage you can also inform us that you do not wish to receive information from us or our subsidiaries, affiliates and group companies to which we pass your data by sending an e-mail to You may also contact us at that email address to ask us to delete or update personal information which we hold about you or to ask to see what personal information we hold about you (a “subject access request”), for which we will require proof of identity.

Data Security and Transfers

Personal data stored on the Site will be stored in a secure manner and kept for no longer than is necessary for the purpose of either answering your query or complaint or as required by law. We shall use reasonable endeavours to ensure that any such data cannot be accessed by unauthorised third parties. From time to time we may wish to transfer your personal data outside of the European Economic Area (“EEA”), for example to our other data centre in order to answer your query or for marketing purposes. However, personal data will never be transferred by us to a country outside the EEA unless we are satisfied that the country has adequate level of protection in relation to the processing of such personal data. In providing your personal data, you give consent for us to do this.

Use of Cookies

By using our Site, you agree to our use of cookies as described below:

Cookies are small text files that are downloaded to your browser as you use the internet. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from performing certain functions on our Site.

Cookies are created when a user’s browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server. Cookies do not contain any information that would identify a person.

We use certain cookies, which we have set out in the table below, that are essential for the proper functioning of the Site. This category of cookies includes those which allow web servers to determine whether you are logged in or not, respond to actions whilst you are logged in and set the language on the Site according to your location. Accordingly, some facilities provided on the Site will not be available to you if you do not allow those cookies to be downloaded to your browser.

We also use a Google Analytics Cookie and Yandex Metric that carry out statistical analysis. We use this cookie to monitor and evaluate the use of our Site (such as browser usage, new visitor numbers and response to marketing activity). This helps inform any improvements we make to the Site. We emphasise that this does not contain any information that personally identifies you. However, you can opt out of the Google Analytics Cookie and Yandex Metric by visiting their site.

Alternatively, most browsers (Internet Explorer, Firebox, Google Chrome, Safari etc) allow you to change the settings to block or delete cookies. As mentioned above, if you block all cookies on the Site some functionality will be lost.