Frequently Asked Questions

• To arrange participation in the DC tour, you need to fill out the feedback form:
• Moscow North campus
• Moscow South campus

In the «Colocation section» of our website, you will find frequently asked questions and answers regarding this service.
For consultation, you need to write to sales@ixcellerate.ru or call +7-495-8000-911.

Only authorized representatives of customer companies can enter the Data center.
You can get a pass through the IXcdesk customer portal.
Unauthorized visitors can receive a one-time pass if accompanied by an authorized employee or the duty shift engineer of the Data center.

The address and directions to IXcellerate campuses can be found here.
Parking is available both outside and inside the campuses.
To drive onto the campus territory, you must arrange a pass in advance, specifying the vehicle’s license plate number and model through the IXcdesk customer portal.

There are four operational data centers in our ecosystem.
They are located in the Northern campus in Altufyevo (MOS1, MOS2, MOS4) and in the Southern site in Biryulyovo (MOS5).
The distance between the campuses is only 30 km, allowing for convenient placement of both primary IT infrastructure and backup clusters in any of the data centers.

You can address all requests and questions to us around the clock through the IXcdesk customer portal.
According to the SLA, the initial response time for inquiries is no more than 30 minutes, but in practice, it does not exceed five minutes.
We also recommend watching the video for new Data center customers.

Yes, you can view IXcellerate’s certificates and licenses here.

The corporate details of LLC “IXCELLERATE” and LLC “IXCLERATE 3” are available here.

Yes, we shall be happy to see you among the followers of .

You can also follow our news feeds on and .

Yes, we would be happy to see you among the subscribers of our Telegram channel.
You can also follow our news on our blog pages on Yandex.Dzen and VK.

You can send your questions and proposals to our email: info@ixcellerate.ru.

You can apply for the DC access for an authorized employee of your company through the customer portal IXC-desk.

You need to send a completed ACL authorization form to support@ixcellerate.ru.

The IXcellerate engineer can accompany the work of such an employee/contractor as part of a paid service — remote hands. Within this same service, we can accept/ship your equipment.

No, we do not handle the transportation of customer equipment.

You need to fill out a receipt act for delivery/removal, specifying the equipment, and attach it to your request on the IXC-desk.

The Data center operates 24/7/365. You can install equipment either by yourself or with the help of our engineers at any convenient time, provided you submit a request in advance. The installation servers by our engineers will be carried out as part of a paid service — remote hands.

A pass must be ordered 24 hours in advance.

Yes, you can. The IXcellerate machine rooms have mobile workstations (monitor, keyboard, mouse) for working with server equipment.
There are also customer rooms in the data center where you can work, store your belongings, relax, have coffee/tea, and charge your gadgets.

Yes, you can. Work with customer equipment by IXcellerate engineers is charged separately as part of the remote hands service.

When colocating in the IXcellerate data center, it is necessary for the equipment to have two power supplies.

For work in the data halls, you can use tools and consumables for working with the equipment free of charge.

Your equipment can be stored with us free of charge for up to 7 business days; after that, the service is charged according to the terms of the contract.

Yes, you can rent cells of various sizes in the IXcellerate data center. Access to the cells is available 24/7/365.

Yes, we can provide racks, PDUs, and other components upon your request for a fee.

You can email us with your questions and proposals at sales@ixcellerate.ru.

Thank you for your interest! To receive a personalized commercial offer, please contact us at +7-495-8000-911, email us at sales@ixcellerate.ru, or fill out the form on our website.

Please specify your needs so we can provide more accurate colocation proposal, including pricing.

The cost of Remote Hands services depends on the volume of work performed, the complexity of tasks, and the time spent on their execution.

For customer convenience, various pricing plans are available at optimal rates: this includes the option to pay for a monthly service package at a reduced hourly rate or select specific services based on your needs.

A dedicated server is a physical server provided to a single customer for exclusive use, ensuring high performance, security, and control. The customer has full access to the dedicated resources of the server, such as CPU, memory, disk space, and network resources, allowing them to configure the server according to their needs and requirements.

A dedicated server is suitable for a wide range of projects and applications, especially those requiring high performance, large resource volumes, and a high level of security. Here are several types of projects for which a dedicated server is advisable:

1. Large enerprise applications: for large companies that require high performance, reliability, and security for their applications and databases.
2. Online stores: for e-commerce websites with high traffic that require high performance and security for processing orders and transactions.
3. Large websites and portals: for sites with a significant amount of content, high traffic levels, and a need for powerful computing resources.
4. Game servers: for hosting online games with many concurrent players and high performance and connection speed requirements.
5. 6. Analytical applications and big data computations: for projects that require powerful resources for processing large volumes of data and performing complex calculations.

A dedicated server is also suitable for any projects where high security, control over hardware and software, and high performance are important.

1. Guaranteed performance: a dedicated server allows you to utilize all computing resources and network bandwidth exclusively for your tasks, ensuring stable and predictable performance.
2. Data security: dedicated servers provide a high level of data protection since they are not shared with other users. This also allows you to configure security levels according to your business’s specific needs.
3. Flexibility: renting a dedicated server allows you to fully manage and configure the hardware and software according to your business’s individual requirements.
4. Reliability: the data center ensures continuous operation of servers through power redundancy, cooling systems, and multi-layered failure protection.
5. Support: round-the-clock technical support is provided, ensuring prompt response in case of issues.

With a dedicated server, various additional services are typically offered, including:

1. Server management: administration, maintenance and monitoring of the server by the provider.
2. Data backup: creation and storage of data backups on external servers.
3. DDoS protection: provision of protection against large-scale network attacks.
4. Software installation and configuration: assistance with the installation and configuration of operating systems, applications, and services.
5. 24/7 technical support: consultation and support from specialists regarding server-related issues.
6. Monitoring and reporting: tracking server performance and providing reports on its operation.

When the required configuration is available, the server is usually accessible within a day. However, in rare cases, it may take up to several months, especially if specific software or hardware components need to be installed.

Yes, it is generally possible to change the server configuration after placing an order. Our partners offer upgrade options or even allow you to choose from several available configurations. However, it is important to note that changing the server configuration may lead to changes in the subscription fee.

A dedicated server is usually administered either by the customer themselves, if they have sufficient resources, or by support specialists provided by the hosting service provider. These specialists handle tasks related to configuration, updates, maintenance, and security of the server.

To ensure that a powerful server operates at maximum performance, the following measures are necessary:

1. Proper hardware configuration: including processors, RAM, and storage to utilize their full potential.
2. Effective software and operating system configuration: to optimize resources and balance load.

There are several methods for monitoring and optimizing server performance, including:

1. System monitoring: Using specialized software tools to track CPU load, RAM usage, disk activity, and other server resources. Examples of such tools include Nagios, Zabbix, Prometheus, etc.
2. Database optimization: configuring and optimizing databases to improve query execution speed and data access.
3. Network Load Management: Monitoring and optimizing network traffic to avoid congestion and improve server response.

Database optimization for improving server performance includes several steps:

1. Data indexing: creating indexes on frequently used fields helps speed up search and sorting processes, positively impacting database query performance.
2. Query optimization: analyzing and complicating queries so that they return only necessary data, avoiding slow operations (e.g., using predicates instead of loading all data and processing it on the application side).
3. Database normalization: reducing redundant and duplicate data by splitting it into separate tables, which helps decrease the amount of stored information and simplifies data handling.
4. Caching: using query caching and result caching to reduce the load on the database and speed up access to frequently used data.
5. Database management system settings: configuring database parameters such as buffers, caches, locks, and other optimization settings to improve performance.

1. Start by checking your own internet connection and ensure that the problem is not related to your device or network.
2. Check the server status on the official website or through technical support.
3. If the server is down, contact technical support for information about the outage and estimated recovery time.
4. While the server is unavailable, notify users about the outage through social media, email, or other communication channels.
5. Create a backup of data, if possible, to minimize information loss during server recovery.

Yes, there are several methods of protection against DDoS attacks for dedicated servers:

1. Use of specialized hardware devices, such as firewalls and load balancers, capable of filtering and blocking malicious traffic.
2. Configuration of software protection tools, such as IDS/IPS (Intrusion Detection and Prevention Systems), which can detect and block attacks at the application level.

Ready-made servers pre-configured, ready-to-use servers offered by hosting or cloud service providers. They come in various configurations and are designed for a wide range of needs.

Custom-configured servers allow you to choose components yourself, including the processor, memory size, hard drives, and other options, to create a server that best fits your needs.

When choosing between ready-made servers and custom-configured servers, consider factors such as your budget size, project resource requirements, configuration flexibility, and your level of technical knowledge.

Yes, ready-made servers in stock can be tested before renting. This allows you to assess the performance, reliability, and suitability of the server for your needs.

For legal entities, a complete set of closing documents is provided.

We guarantee a data center service SLA level of 99.982%.

Yes, it is possible to place servers at two locations:
Moscow North Campus, Altufyevskoye Highway 33G
Moscow South Campus, Podolskikh Kursantov St., 15B, building 1.

The time to receive a dedicated server with a custom configuration can vary from 1 day to 3 months.

We can install virtually any operating system on dedicated servers. For automatic installation, we offer a list of standard OS options:

• CentOS-7-x86_64
• Fedora-Server-x86_64
• CentOS-8.3.2011-x86_64-minimal
• FreeBSD-13.0-RC3-amd64-dvd1
• ubuntu-16.04.7-server-amd64
• ubuntu-18.04.5-server-amd64
• ubuntu-20.10-server-amd64
• debian-10.9.0-amd64-netinsto
• proxmox-ve_6.2-1
• Windows_Svr_Std_and_DataCtr_2012_R2_64Bit_Russian
• Win_Server_STD_DC_2016_64Bit_Russian
• Win_Server_STD_DC_2019_64Bit_Russian

If you need to install a different operating system that is not on the list, you must provide a link to download the image from any publicly available resource.

This trend is associated with new digital realities: the daily launch of new digital projects, the growing popularity of artificial intelligence and neural networks, and the increase in data volume. Speed and 24/7 access have become the main quality indicators for online services.

The performance of computing is increasing and requires more powerful processors and servers. Infrastructure built for classical computing environments cannot provide the necessary power supply and cooling for next-generation servers.

The maximum amount of heat that a modern chip’s cooling system (Thermal Design Power) must dissipate reaches 300 watts. Processor manufacturers are announcing plans to increase thermal power to 400+ watts per chip in the next 3-5 years. To maintain the temperature regime in a standard rack (5-7 kW), it is possible to install no more than 7-10 servers with next-generation processors, and to maintain the temperature regime in the machine room, racks must be spaced apart.

To ensure ultra-fast access to shared memory in such systems, many network connections are required, which increases costs for customers in organizing structured cabling systems (SCS) and managing IT infrastructure, complicating the process of upgrading platforms to more powerful and energy-intensive solutions.

They can, but at the cost of usable space in the data hall. High-performance servers require a greater number of network links and interconnects; therefore, placing high-load racks in the machine room differs from a classic row system: the distance between racks varies depending on the load (supercomputer) and functionality (switching). High-load racks and standard racks should not be placed next to each other or directly opposite one another to avoid a shortage of cold air intake.

First of all, it is essential to clarify whether the data center has infrastructure with guaranteed power supply up to 55 kW per rack and whether it can ensure the uninterrupted operation of your IT platforms in the long term.

What is the available power capacity of the data center itself? In other words, does it have the capability to support the scaling of already hosted resources and the launch of new digital projects? The declared capacity should be sufficient not only to support customer equipment but also to ensure the uninterrupted operation of its own engineering infrastructure in accordance with energy efficiency indicators (PUE).

It is also important to pay attention to the load distribution scheme, redundancy scheme, and other parameters of the data center that directly affect its reliability and fault tolerance level.