- To join a tour, you need to fill in a feedback form:
- The north campus of the DC
- The south campus of the DC
In the «Colocation section» on our website you will find an FAQ on the service. To get a consultation, email us at sales@ixcellerate.ru or call us at +7-495-8000-911.
Access to the DC is available only to agents of corporate customers. You can submit an access request through the customer portal IXC-desk. Guests can get a visitor’s pass if escorted by an authorized employee or a security guard of the DC.
You can find the address and travel directions for IXcellerate campuses here. You can park either outside or inside the campuses. To enter the campus in a car, you need to have a pass issued in advance, submitting the plate number and the mark of your car through the customer portal IXC-desk.
Our ecosystem has four data centres in operation. They are located in the North Campus in Altufyevo (MOS1, MOS2, MOS4) and at the South facility in Biryulyovo (MOS5). Only 30 km separates the campuses, so that both core IT infrastructure and redundant clusters can be set up and conveniently housed in any of the DCs.
You can contact us with any and all requests and questions 24/7 through the customer support portal IXC-desk.
As per the SLA, the enquiry response time is up to 30 minutes, but it is usually within five minutes.
We recommend that you also watch our video for new DC customers.
Yes, IXcellerate’s certificates and licences are available for viewing here.
The details of IXCELLERATE LLC and IXCELLERATE 3 LLC are available here.
Yes, we shall be happy to see you among the followers of our Telegram channel.
You can also follow our news feeds on Yandex.Dzen and VC.
You can email us with your questions and proposals at info@ixcellerate.ru.
Questions related to equipment placement (colocation) in data centers
You can apply for the DC access for an authorized employee of your company through the customer portal IXC-desk.
You need to email us a completed ACL authorization form at support@ixcellerate.ru.
An IXcellerate engineer can supervise work by such an employee/contractor as part of a commercial service called Remote Hands. The same service can be used to accept/send your equipment.
No, we do not provide carriage for customer hardware.
You need to complete a delivery/removal certificate with a list of equipment and attach it to your request on the portal IXC-desk.
The Data Centre operates 24/7/365. Equipment installation can be performed either by your technicians or our engineers whenever convenient for you if properly requested in advance.
If provided by our engineers, equipment installation will be part of a commercial service called Remote Hands.
You need to request your access badge 24 hours in advance.
Yes, you can. In its server rooms, IXcellerate provides mobile workstations (monitor, keyboard, mouse) to use server hardware.
The data centre itself has customer rooms that can be used to work, safekeep personal items, relax, have a cup of coffee/tea and charge gadgets.
Yes, you can. Operation of customer equipment by IXcellerate engineers is subject to an extra charge, as part of the Remote Hands service.
When hardware is hosted by an IXcellerate data centre, the hardware must come with two power supplies.
When working in the server rooms, you can use tools to handle the equipment or consumables free of charge.
For 7 working days, your equipment is kept safe by us free of charge; thereafter, the service is billed as applicable under the contract.
Yes, you can rent lockerboxes in different sizes at the IXcellerate data centre. You can access the lockerboxes round-the-clock 24/7/365.
Yes, we can provide racks, remote controls and other components for a fee upon request.
You can email us with your questions and proposals at sales@ixcellerate.ru.