Remote hands

IXcellerate customer service team is ready to process inbound inquiries and deliver Remote Hands services based on requests, submitted through the Zendesk client portal. Below listed are The Remote Hands services available for the designated period of time.

  • Management of works at the IXcellerate premises;
  • Administrative work on Customer requests: registration and acknowledgment of work orders, documentation, follow-up, progress reporting and results;
  • Equipment assembly services – assistance with certain installation tasks;
  • Technical support services in accordance with the Customer requests;
  • Mechanical & electrical services – Installation and trouble-shooting of the Customer Provided Equipment;
  • Hardware replacement – replacement of failed hardware as and when reasonably required, carried out under the guidance and instructions of the remote Customer engineer;